Within the last two weeks or so, and for no reason I can ascertain, there has developed a problem with comments being marked as Spam. I don’t know why this is. TypePad have clearly changed the rules on their Spam filter although they have not had the courtesy to warn me or explain what has changed. I have written several help tickets and so far this is all the response I have had:
Thanks for the note. We have reported this comment to our Operations team so that they can look into why this was incorrectly flagged as spam.
Please let us know if there is anything else we can do for you.
As you can see – a virtually useless reply. I don’t know why they find it impossible to tell me what rules they have quite obviously changed on their own filters. I’ll try to follow up with them. But it is out of my hands – only TypePad can fix it. It looks like it might be long comments that attract the filter, since those are the ones that get caught, and apparently splitting them up into smaller comments seems to work. I apologize for this. I can assure you it is not my doing and I am not preventing anyone from commenting.
If you let me know by email that your comment has been held by the filter, I can go in manually and release it. The blocked comments are all sitting in a place that I have access to and I have been able to release comments for one person who requested it. Unfortunately, I am out quite a lot in the day right now, and don’t get to check my email or the blog very often, which means you might be waiting for a while before I release it. But remember I can always do that if you don’t mind waiting a bit. Otherwise, I apologize again and suggest you split the long posts into several shorter ones.